Mark Grajcar, DO – Clinical Care Consultant
Dr. Mark Grajcar is a board-certified family physician with a long-standing commitment to building meaningful relationships with patients. As the founder of Assured Direct Care in Idaho, he created a practice model that prioritizes time, trust, and personalized care—values often missing in traditional healthcare. His approach blends medical expertise with a deep respect for patient autonomy and wellbeing.
Over the years, Dr. Grajcar has been a guiding voice in Idaho’s medical community. He serves on the Idaho Board of Medicine and the Idaho Osteopathic Physician Association, and remains active in organizations like the Idaho Academy of Family Physicians and the American Academy of Family Medicine. Beyond titles, he’s a listener, a problem-solver, and an advocate for care that truly connects.
Kelley Curtis, BS, PharmD, MBA, CPEL – Senior Healthcare Strategy Advisor
Dr. Kelley Curtis brings deep expertise in healthcare operations and systems management, shaped by her leadership roles in pharmacy and laboratory services across large health networks. Her work has been recognized for driving innovation, enhancing care delivery, and shaping high-impact health solutions.
With a background in both pharmacy and business, she supports our team as a senior advisor—offering strategic insight grounded in real-world healthcare experience. Her contributions help guide our efforts toward more effective, streamlined, and responsive patient services.
Heather Hammerstedt, MD, MPH – Health Content Strategist
Dr. Heather Hammerstedt blends expertise in emergency medicine, lifestyle medicine, and integrative care to support accessible, holistic health information. Board-certified in both emergency and lifestyle medicine, she holds an MPH and a Certificate in Medical Acupuncture from Harvard. By night, she works on the front lines in the emergency department. By day, she helps design resources that encourage long-term wellness and preventive care.
As a Health Content Strategist, Dr. Hammerstedt contributes her clinical insight to shaping meaningful and accurate content. Her approach connects evidence-based medical knowledge with real-life health goals, making complex ideas easier to understand. Her dual perspective—from urgent interventions to everyday habits—adds depth to the guidance our users receive.
Melissa Kizilos, MD – Medical Affairs Consultant
Dr. Melissa Kizilos is a board-certified internist with a long-standing career in both direct patient care and healthcare leadership. She earned her medical degree from the University of Minnesota Medical School and has dedicated over two decades to improving how medical services are delivered. Her background spans general internal medicine, medical education, and organizational leadership, including her role as Chief Medical Officer at Blue Cross of Idaho.
In her current role as a Medical Affairs Consultant, Dr. Kizilos brings clinical expertise and strategic insight to support evidence-based decision-making across projects. She advises on patient engagement strategies, medical content development, and quality standards. Her experience working at the intersection of medicine, policy, and communication helps strengthen the clarity and reliability of the information our team provides to users.
Elaine M. Ladd, PharmD, ABAAHP, FAARFM, FACA – Harm Reduction and Wellness Advisor
Dr. Elaine Ladd is a forward-thinking healthcare professional with deep expertise in harm reduction, personalized medicine, and preventative health. Her clinical foundation as a Doctor of Pharmacy is strengthened by advanced certifications in anti-aging medicine, bioidentical hormone replacement therapy (BHRT), lipid management, and pharmacotherapy. Elaine brings a strong commitment to wellness, blending traditional knowledge with innovative approaches to care.
Throughout her career, she has embraced roles that allow her to educate, lead, and empower both professionals and patients. She continuously advocates for individualized care—through compounding, medication therapy management, and hands-on training programs that empower both patients and professionals. Her work reflects a clear mission: to reduce harm, enhance well-being, and help people navigate health with clarity and confidence.
Kathy Glem, PharmD, BCCCP – Critical Care Consultant
Dr. Kathy Glem is a Board Certified Critical Care Pharmacist (BCCCP) with a strong background in managing complex medication therapies in intensive care and emergency settings. She’s spent years at the bedside, working closely with physicians, nurses, and respiratory teams to support critically ill patients through some of their most vulnerable moments.
Her expertise spans everything from hemodynamic support to sedation protocols and antimicrobial stewardship. Kathy is known for her steady presence in high-stress situations and her ability to translate intricate clinical data into practical, patient-centered care. She now lends her knowledge to our team, helping shape safe, effective therapeutic strategies grounded in real-world ICU experience.