When you trust us with your personal or medical details, it’s part of your story. And we treat it that way, guarding it with the same care we’d expect for ourselves and our loved ones. This privacy page gives you a clear, honest look at how we handle your information. It’s a straightforward breakdown of how we collect, use, and protect your data. Our approach follows established U.S. privacy laws, but our deeper commitment is to you. We keep it simple. We keep it transparent.
What we gather – and why it matters
To make your experience smooth, safe, and tailored to you, we collect a few key pieces of information – always with your consent, and always by the book.
- Depending on how you interact with us, we might ask for your name, contact info, and delivery address so your order lands exactly where it should. Your birthdate helps us verify access to age-specific treatments, while any prescriptions or health notes you provide let us handle your care with the precision it deserves.
- We also pay attention to your order history and preferences – not to track you, but to offer more relevant options next time around. And if you’re applying to join our team, we’ll collect your application materials with the same level of care.
- Some info, like how you use the website, isn’t tied to your name at all. It simply helps us see what’s working and what could be better. But if anonymous data ever links back to you, we treat it like everything else: private and protected.
You’re never forced to share. Skipping some details might limit services like medication processing or delivery – but the choice is always yours.
How your info makes better care possible
The details you share are the foundation of how we care for you. From getting your medications to you on time to guiding you through support services, every bit of information you share helps us do our job better – and take care of you the way you deserve.
Here’s how your input fuels what we do:
- It helps us fill your prescriptions accurately and safely
- It lets us plan deliveries that show up when and where you need them
- It guides us in offering meaningful support – beyond the pill bottle
- It makes insurance processes less of a headache
- It keeps us aligned with medical laws and safety standards
- It shows us what’s working and where we can improve
- It helps create a smoother, more personalized experience every time you visit
And if we ever need to use your information for something new, you won’t be left guessing – we’ll tell you exactly what’s changing and why, before anything happens.
When we share your info – and why
We don’t pass your details around lightly. Sharing only happens when it’s part of delivering your care, running our services smoothly, or meeting legal duties.
That might mean working with trusted partners – like couriers, payment processors, or IT experts – who only get the info they need to do their job. Or cooperating with authorities if safety or regulations call for it. Legal and financial experts may also step in during audits or business reviews.
Sometimes, using a feature – like placing an order – is enough to signal your go-ahead. Even then, we keep things focused and relevant.
What we don’t do? Sell your info or use it for ads.
Where your data lives – and how it stays safe
Your information doesn’t just live in one locked cabinet – it moves through digital systems built for safety and speed. While we’re based in the U.S., some of the secure services we use, like cloud storage or hosting providers, may operate internationally. That means your data might occasionally cross borders – but not without protection.
Wherever it goes, your privacy travels with it. We only work with partners who meet strict U.S. privacy standards, no matter where they’re based. Behind the scenes, your info is guarded by:
- Encrypted storage and transmission, so it can’t be read by outsiders
- Layered security checks that flag unusual access attempts
- Limited staff access, granted only when needed to support your care
In rare cases, legal authorities outside the U.S. might request access – usually as part of investigations. When that happens, we respond only if we must, share as little as possible, and always act with your privacy at the center.
About links that lead you off our site
Now and then, you’ll see links on our site pointing to other pages – maybe a trusted health article, a service we recommend, or a partner we work with. These are there to help, but once you leave our website, you’re in someone else’s hands.
Their site, their rules. That means their privacy policy takes over, and how they handle your information might differ from how we do things. Before you share anything personal, we suggest checking how their privacy works – it only takes a moment and can make a big difference.
Our promise to you? This privacy notice applies only to our own site and the details you share with us directly. We try to link only to sources we believe in, but we can’t guarantee how others protect or use your information once you’re on their turf.
Cookies and your IP address
When you visit our site, small files called cookies are saved on your device. They’re not there to spy on you – they’re there to make things easier. Cookies help the site remember your preferences, keep you signed in, and make pages load faster. They also give us a better sense of how people use the site, so we can make improvements where needed.
Your IP address, which is like a digital return address, also helps us understand general usage patterns and keep things secure.
If cookies aren’t your thing, that’s totally fine – you can change your browser settings to block or limit them. Just keep in mind that turning them off might make some parts of the site a bit clunky or less personalized.
How long we keep your information
We keep your data only as long as we need it – to fill prescriptions, provide care, meet legal requirements, or support your experience. Once it’s no longer needed, it’s securely deleted or anonymized. Some details, like order history or health records, may be kept longer to meet medical or legal standards – but never longer than necessary. We don’t hang onto things without purpose.
Your say matters
Your personal information is yours, and nothing’s done with it unless it makes sense for your care – or the law requires it. Most of the time, you give permission by using a service, placing an order, or starting treatment. Other times, we’ll ask you directly.
This might include:
- Clicking “yes” to a request
- Sharing details to get support or fill a prescription
- Joining a health program or service
If there’s ever a new reason to use your info, we’ll check in first. And if you change your mind later, that’s totally okay – we’ll let you know what that means, clearly and upfront.
Our site is for grown-ups
This website is designed for adults. We don’t collect personal information from anyone under 16, and we don’t intend for kids to use our services.
In line with U.S. child privacy laws, especially COPPA, we actively avoid storing or processing data from minors. If you’re under 16, please don’t enter your name, contact details, or anything personal here. If we do discover that a child has shared such info, we’ll delete it right away.
If you’re a parent or guardian and think your child may have submitted something by mistake, reach out – we’ll respond quickly and take care of it.
If your data travels, it’s still in safe hands
We’re based in the U.S., but some of the tools that help us serve you – like cloud storage or support platforms – may run from servers in other countries. That means, now and then, your information might be processed somewhere else.
Even if it crosses borders, your data doesn’t lose its protection. We only team up with service providers who follow strict security rules and agree to handle things with the same level of care we’d expect for our own information.
Staying updated
As our services grow and change, this privacy notice may be revised to reflect those updates. When we make changes, the new version will be clearly dated at the top, so you’ll always know when something’s been adjusted.
It’s worth checking in once in a while. And if we ever make changes that affect how your information is handled or touch on your rights, we’ll let you know directly. You won’t be left guessing – we believe in being upfront and keeping things clear.
How to request, change, or delete your data
You’re welcome to reach out and ask what information we’ve stored, make corrections, or request removal. It’s your right, and we’ll respond quickly and clearly. Just contact us, and we’ll walk you through the next steps. We’re here to make sure your information stays accurate and in your hands.
Need to talk about your data?
If you’re wondering how your information is used, what we keep on file, or you’d just like a bit of clarity – reach out. We’re here for all questions, big or small. Our privacy team is easy to get in touch with, and you’ll always hear back from a real person who’s ready to help:
- [email protected]
- +1 208-525-8363